Frequently asked questions

What is Sezzle?

Sezzle is a payment platform that allows you to divide your entire online order into 4 equal, interest-free installments that will be scheduled over a 6-week period.

Is there any interest?

No. In fact, it is the distribution partner, Bia Formations, that supports your interests in order to be able to offer you this payment option! As long as you pay on time, there will be no additional fees.

Will Sezzle affect my credit?

No. Sezzle’s instant approval decision process has no impact on your credit rating.

For more details: please read the Sezzle User Agreement.

How do I pay with Sezzle?

It’s very simple. Here are the steps to follow:

1. Select Sezzle
2.  Sign up for Sezzle
3. The transaction will be reviewed and/or approved
4. Finalizing the purchase

Afterwards, you will still be able to log into your Sezzle account and view your current orders and refunds. If you wish, it is also possible to make prepayments.

Each health professional who is a member of a college or association must complete continuing education hours (CHE) annually. Here is some information about kinesiologists, physiotherapists and physiotherapy technologists (T. phys).

Kinesiologist, FKQ

All accredited members of the Fédération des Kinésiologues du Québec (FKQ) must accumulate 30 credits of recognized continuing education every two years from the year of their accreditation. These credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ. In order to facilitate your task of analyzing the credits granted to your training, the FKQ Continuing Education Committee gives you access to an equivalency grid.

For each* of your training courses at Bia formations, you will receive a certificate of participation confirming the number of hours of training received.

*Excluding training not accessible to kinesiologists, this exclusion will be mentioned in the prerequisites of the training description

Kinesiologist-physiotherapist, A.K.K.K.O.M.Q.

All members of the A.K.K.K.O.M.Q. must accumulate continuing education credits. The association intends to ensure the safety and quality of kinesiology and kinesiology-kinesitherapy interventions, by requiring its members to maintain and improve their knowledge through the many continuing education courses offered annually, and to put their skills into practice while respecting the code of ethics. Credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ.

For each* of your training courses at Bia formations, you will receive a certificate of participation confirming the number of hours of training received.

*Excluding training not accessible to kinesiologists, this exclusion will be mentioned in the prerequisites of the training description

Physiotherapist and physiotherapy technologist, OPPQ

In the case of physiotherapists, each member must have a minimum of 45 hours of continuing education (CHE) during the reference period, which is three years. Of these 45 hours, at least 30 hours must be accumulated in formal learning activities. The remaining continuing education hours can be accumulated in autonomous, formal learning activities or in a combination of both categories.

An HFC is equivalent to one hour of training, which is the actual time spent by the member to acquire or update his or her knowledge or skills. In the context of a formal activity, the member is in a learning situation when acting as a participant. Time spent on breaks, meals or any other activity without academic content should therefore be subtracted from the calculation of HFCs.

A formal learning activity is defined as an activity designed and delivered by experts in the subject matter and with a predetermined structure, content, objectives and duration. All the training offered by Bia formations are therefore likely to be considered as a formal learning activity. During your training at Bia formations, you will receive a certificate attesting to the number of hours of continuous training granted to the event.

Then, it is the physiotherapist’s role to define whether the suggested training theme is related to his or her practice and will allow him or her to optimize his or her professional competence.

Write to us at info@biaformations.com for more information.

Cancellation and refund policy

All cancellation requests must be made by email to info@biaformations.com.

If you have to cancel your attendance at an in-class course:

• We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
• We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia Formations products if the request is made between 29 and 15 days before the training.
• We will give you a credit of 75% of the initial amount that will be applicable on Bia Formations products if the request is made between 14 and 1 day before the training.

If we have to cancel or postpone the in-class training because the number of participants is insufficient, the registrants will be informed by email within 10 days before the training. Participants will have 3 choices:

• Maintain their registration and reserve their place for the postponed training at a later date.
• Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia Formations products.
• Obtain a refund equivalent to 100% of the initial amount.

For online course, we can refund you the full amount on:

• “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
• Courses to which you have received access within the last 5 business days and which have not yet been started.

Price Adjustment Policy

If you’ve purchased an online course from us and the price of that course has been reduced within five days of your purchase date, we’ll honor a price adjustment request, as long as you haven’t started viewing the course.

To request a price adjustment, please email us at info@biaformations.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

For pre-sale courses, we’ll honor your price adjustment request as long as you haven’t been granted access to the course yet.

We’re committed to providing our customers with a fair and transparent pricing policy, so if you have any questions about our price adjustment policy, don’t hesitate to contact us.

Promotional code

If you’ve used a promotional code to purchase the course, we’ll honor a price adjustment request as a percentage discount from a partnership agreement, provided that you haven’t started viewing the course. However, this discount cannot be combined with any other promotion.

If the course was already on promotion when you made your purchase, we’ll only apply the price adjustment if the value of the promotion at the time of purchase was less than the adjustment you’re requesting.

To request a price adjustment, please email us at info@biaformations.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

1. Triage of symptomatic participants
   • People with the following symptoms are asked not to attend the training:
     • one of the following symptoms: onset or aggravation of cough, fever, difficulty breathing or sudden loss of smell without nasal congestion;
     • two of the following symptoms: muscle aches, headache, severe fatigue or significant loss of appetite, sore throat or diarrhea.
   • People with symptoms that cannot be presented at the training will be reimbursed 100%. In addition, you can call 1 877 644-4545.
   • *If a person develops symptoms during the training, he or she will have to wear a mask and leave the training. The self-care guide will be given to them.
2. Participants must wash their hands before entering the training room.
3. A reminder of respiratory etiquette will be displayed at the training reception desk.
4. Participants will keep a distance of 2 meters.
5. For the practice of techniques where it is impossible to maintain a distance of 2 meters, participants must wear personal protective equipment (PPE). Participants must therefore bring their mask and eye protection.

Once the course is purchased, you will receive the necessary accesses by email within 24 hours.

Here are the steps to follow to view your training if your account is not already created:

1. Click on the link received by email to create your account.
2. Create your account
3. Click on “my registrations” in the drop-down menu on the left.
4. Select “next lesson” to change modules in the training. This way you can stop the course at any time and pick up where you left off.

If your account is already created, go to www.biaformations.didacte.com to log in and view your courses.

Bia formations’ courses could be subsidized at 50% by Emploi-Québec and be eligible as an expense under the 1% Law.

The Skills Act (or the 1% Law) allows companies whose payroll exceeds $2 million to invest 1% of this amount in courses to develop personal skills and then declare this amount to Revenu Québec.

For more information, write to info@biaformations.com.

If you wish to transfer a course to your colleague (for example), you can email us at info@biaformations.com. We will be happy to transfer the access to this person, if the course has not been started.

In any case, it is forbidden to share the accesses to anyone. The quantity of a course purchased is equivalent to the number of accesses granted. A certificate is automatically sent by email and it is impossible to change the name and date on this certificate once issued.

At this time, there is no time limit to complete your online courses. You can access them at any time, even after you have completed them. This same policy applies to free content, but it is subject to change without notice.

With the launch of our new website, this method will eventually change. You will be notified in due course.

All promotions are not applicable on our live online courses, our in-class courses and our combos.